Trust matters. We rely on our providers’ SLAs and share our “designed for” SLOs. We need to trust and gain trust to deliver trustworthy solutions. Availability and Durability are essential system reliability SLAs. Unfortunately, quite often we mismeasure, hide, or even distort them.

During the session we’ll discuss common mistakes and problems with reliability of SLAs. Examples illustrate tips to read, share and compare the numbers of 9s.